NHS app
During Covid Gail’s decided to start offering their products and catering services to individuals and small groups, in order to replace the services they provide to offices only.
My job was to bring this experience online and to create an accessible e-commerce service.
Patient Appointment and Records Screens
I designed key user interface screens for the NHS App, including the Home dashboard, Appointment Management, and Medical Record access features. The goal was to streamline the user experience for patients accessing critical health services, including booking and reviewing appointments, ordering prescriptions, and checking medical records.
I designed this screen to clearly confirm a submitted appointment change request, using GDS principles for clarity, accessibility, and reassurance. It provides key details, next steps, and support options to guide users confidently.
Service Preferences & Paperless Settings
These screens were designed to help users manage how they receive healthcare updates and correspondence. The interface uses GDS patterns to present clear choices, toggles, and supporting guidance. Special attention was given to encouraging paperless opt-in through persuasive messaging and accessibility-conscious layout.
Appointment Confirmation and Rescheduling
These screens enable users to easily respond to appointment changes by confirming attendance or requesting to reschedule. Built using GDS principles, the interface ensures clarity, accessibility, and straightforward decision-making. The design reduces friction for users while supporting NHS goals to minimise no-shows and improve communication between patients and providers.
NEW
features
Search was vital for several customers, so I designed a search feature that was easy to use while displaying accurate results and suggestions
Results
I tested the entire e-commerce flow with regular customers and shared it with stakeholders in order to get feedback.
Based on quantitative data I saw a 13% increase in Click and Collect sales and deliveries of hampers and breakfasts were 33% up compared to Gail’s previous sales.