Enhancing Patient Access Through Thoughtful Design
I worked on improving key user journeys such as appointment management, prescription requests, and service preferences. My focus was on creating clear, accessible, and user-centred interfaces that align with the GOV.UK Design System, helping millions of patients better manage their healthcare online.
Patient Appointment and Records Screens
I designed key user interface screens for the NHS App, including the Home dashboard, Appointment Management, and Medical Record access features. The goal was to streamline the user experience for patients accessing critical health services, including booking and reviewing appointments, ordering prescriptions, and checking medical records.
On these screen users can now clearly confirm a submitted appointment change request, using GDS principles for clarity, accessibility, and reassurance. It provides key details, next steps, and support options to guide users confidently.
Service Preferences & Paperless Settings
These screens were designed to help users manage how they receive healthcare updates and correspondence. The interface uses GDS patterns to present clear choices, toggles, and supporting guidance. Special attention was given to encouraging paperless opt-in through persuasive messaging and accessibility-conscious layout.
Appointment Confirmation and Rescheduling
These screens enable users to easily respond to appointment changes by confirming attendance or requesting to reschedule. Built using GDS principles, the interface ensures clarity, accessibility, and straightforward decision-making. The design reduces friction for users while supporting NHS goals to minimise no-shows and improve communication between patients and providers.
Filtering and Sorting
These screens support users in finding the right appointment faster through flexible filtering and sorting options. Built with accessibility and GOV.UK Design System standards in mind, the design enables users to narrow results by date, location, service, or department, enhancing control and reducing cognitive load during the search process.
